The airline told MailOnline that the angry plus-size model who said she was banned from boarding the Qatar Airways flight because she was too tall was “extremely rude and aggressive towards the check-in staff”.
Social media influencer Juliana Nehme, 38, has accused Middle East Airlines of discriminating against her because of her size and said she was banned from boarding a flight to her native Brazil because she was “fat” for her seat.
But the airline told MailOnline on Thursday that a family member of Naama, who she was traveling with, had been unable to show documents for a Covid-19 PRC test required to board a flight to Doha – en route to her home country.
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Social media influencer Julianna Nehme (pictured), 38, has accused Qatar Airways of discriminating against her because of her size after she was refused permission to board the plane because of her size – even though she had a ticket. The airline told MailOnline that it acted aggressively towards staff and that they were following their guidelines when allocating seats
The airline said: “The passenger concerned at Beirut airport was initially extremely rude and aggressive towards check-in staff when a fellow passenger failed to provide PCR documents required to enter Brazil,” a spokesperson for the airline said.
“As a result, airport security was called to intervene as staff and passengers were very concerned about their behaviour.”
In a post to her 118,000 followers on Instagram, Giuliana said she was not allowed to board her flight from Beirut to Doha on November 22 due to her length.
She claimed she was told she had to buy a much more expensive first class seat to board the plane.
Explaining its policy, Qatar Airways said that any passenger who “interferes with another passenger’s seat and is unable to fasten the seat belt or lower the armrests may need to purchase an additional seat, as a safety precaution and for the comfort and safety of all passengers.” “.
The airline said this was in line with industry practices and most other airlines.
Naama was vacationing in Lebanon with her family and arrived in Lebanon via Air France without incident, according to what she told her thousands of followers.
But being denied boarding her first return flight meant she also missed the connecting flight to Sao Paulo, where she lives.
Juliana said that Qatar Airways did not offer to return the £830 she paid for her ticket. Instead, the influencer claimed the airline said she had to buy a first-class ticket – with larger seats – for £2,480 to fit a seat on the plane.
Giuliana took to social media to vent: “They’re denying me the right to travel… I’m desperate, help, they don’t want me to get on the plane because I’m fat.”
The influencer ended up staying with her mother in Lebanon while her sister and nephew moved back home.
She told her followers: “What a shame for a company like Qatar to allow this kind of discrimination against people! I’m fat, but I’m just like everyone else!”
At the time of writing, Julianna is in Lebanon and unable to return home. Qatar Airways told MailOnline it could “confirm that the passenger has been rebooked on tonight’s flight [November 24] From Lebanon.’
Juliana Nehme (shown in the photo on the left at the Qatar Airways check-in counter and on the right) was on vacation in Lebanon with her family and arrived in the country on board Air France without any problems, she told her followers. But being denied boarding her first return flight means she will also miss her connecting flight to Sao Paulo, where she lives.
“I am here at the Qatar Airways counter and I have tickets that I bought to travel to Doha and from Doha to Brazil,” Nima told her in a video on Instagram to her Portuguese-speaking followers.
“For no reason, the flight attendant from Qatar said that I could not get on the plane because I was too fat, and according to her, I had no right to this plane ticket.
“I paid $1,000 for a plane ticket, almost R$6,000 (Brazilian currency). I am here with my mom, sister and nephew, a total of $4,000 in tickets for them only to refuse the tickets and not let me board in Doha because I am fat.
“Well, what do I do? They banned me from flying, but I came here with AirFrance and everything went fine, I had no problem. And now they are refusing my ticket,” claimed a visibly annoyed Neama. “They ask me to buy an executive ticket to go back to my country, but I came here with a normal seat card.
“I’m desperate, they don’t want to ride me because I’m fat. I need to buy a business ticket that costs $3,000, and I don’t have that money. I don’t know what to do, there’s only 30 minutes left until the plane takes off. They say I don’t have the right to get on the plane because I’m fat.” I don’t know what to do.’
MailOnline has reached out to Qatar Airways for comment.
Pictured: Influencer Julianna Grace poses on vacation. Juliana said that Qatar Airways did not offer to return the £830 she paid for her ticket. Instead, the influencer claimed, the airline said they had to buy a first-class ticket – which has larger seats – for £2,480. Qatar Airways confirmed that they had booked their return home flight for November 24
Qatar Airways has been named Best Airline in the World at the 2023 Skytrax World Aviation Awards – a record seventh time.
While airlines try to cut costs as much as possible, how they handle the sensitive issue of overweight passengers has been a contentious issue.
Airlines are tasked with calculating the weight and balance of their aircraft to ensure they are within permissible limits for aircraft safety.
In the United States, it has been suggested that the Federal Aviation Administration (FAA) weigh some passengers before boarding.
In recent years, increasing rates of obesity in the United States have meant that the standards used by the airline industry for average passenger weight are likely to be outdated and therefore unsafe to use.
It was said at the time that the weight of selected passengers at airports would provide a more accurate number of average passenger weight so that the number of seats available on flights could be adjusted accordingly.
Critics of such a move say it will open the door to discriminatory practices.
https://www.dailymail.co.uk/news/article-11466597/Plus-sized-Brazilian-model-stopped-boarding-flight-big-aggressive.html?ns_mchannel=rss&ns_campaign=1490&ito=1490 Brazilian plus model blocked Size from boarding for being so long was “aggressive”